Shipping policy

1. Processing Time

- Orders will be processed within **3-5 business days** after payment is confirmed.

- Weekends and public holidays are not counted as business days. Orders placed during these times will be processed on the next business day.

- During peak seasons or promotional events, processing time may be extended to **5-8 business days**. We will notify you via email in a timely manner.

2. Shipping Rates & Methods

| Shipping Method | Cost | Delivery Time (from shipment date) | Notes |

| :--- | :--- | :--- | :--- |

| **Standard Shipping** | Free on orders over $50 USD | 5-8 business days | Basic tracking number provided |

| **Express Shipping** | Calculated at actual cost | 1-2 business days | Please contact customer service to pay the price difference |

> For international orders: Delivery may be delayed due to customs clearance, typically taking 10-20 business days.

3. Order Tracking

- Once your order has been shipped, you will receive an email/SMS notification containing a **tracking number** and **tracking link**.

- You can also log in to your Shopify account → click "Order Status" → view real-time shipping updates.

- Please note: There may be a delay of 24-48 hours in tracking information updates.

4. Customs, Duties & Taxes (Applicable to International Orders)

- Your country's customs may impose **import duties, VAT, or customs clearance fees**, which are the **responsibility of the recipient**. We are unable to estimate or control these charges.

- If a package is refused due to customs fees, the return shipping cost and original shipping fee will be borne by the buyer.

5. Incorrect Address & Returned Packages

- Please double-check your shipping address when placing an order. If a package is lost or returned due to an incorrect address, **the buyer is responsible for the reshipping cost**.

- If a package is returned to us due to non-delivery (e.g., unclaimed, wrong address), we will contact you to arrange reshipment. Reshipping fees must be paid by you.

6. Lost or Damaged Packages

- **Marked as "Delivered" but not received**: Please first check with neighbors, your building management, or mailbox, and contact the local courier. If still not found after 3 days, we will assist you in filing a claim with the carrier.

- **Damaged during transit**: Please contact customer service within **48 hours** of delivery and provide: order number, photos of the outer packaging, and photos of the damaged items. Late reports may not be eligible for resolution.

- **No tracking updates for an extended period (over 15 days)**: Please contact customer service. We will investigate or arrange a replacement.